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If you need to reactivate your disabled ShopeePay account, simply reach out to Shopee Customer Service and provide the following details:

1. Full name
2. Registered Mobile number
3. Registered Email address
4. ShopeePay Wallet balance
5. Date of birth
6. Shopee account username 
7. Explanation of circumstances such as lost/stolen phone

If you were unable to save specific information in your Shopee account, don't worry. You can contact us and our Customer Service team will assist you further. Your account will be restored within 24-48 hours.

⚠️Note

In order to confirm your request for reactivating your ShopeePay account, we will cross-check the verification details you have provided. However, if your Shopee account lacks adequate information, the reactivation process may take more than 24-48 hours.